Address:


12816 Winchester Road, SW
Cumberland, MD 21502

Email:

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Telephone:

(301)729-1190

Fax:

(301)729-1217

Hours:




Monday-Friday 9:00am to 5:00pm
After hours appointments are available to fit your schedule. Walk-ins are welcome to obtain preliminary information. For more detailed information, please contact us for a personal and convenient appointment. 

Directions:








  • I-68 to exit #40 - Vocke Rd. / Campground Rd.
  • take Vocke Rd. south to intersection with Winchester Rd. / MD-53
  • go left on Winchester Rd. / MD-53
  • go 0.7 miles
  • Foxcraft office and design center is on the left

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We at Foxcraft Homes are dedicated to providing our homeowners with exceptional customer service. If you need to contact us regarding any concern you may have, please contact us by:

1) Completing the service request form below

2) Call 301-729-1190

  • Provide description of item of concern
  • Indicate urgency
  • Provide daytime phone number

3) Fax 301-729-1217

  • Attention: "Service Warranty Request."
  • Write out description of item in concern
  • Indicate urgency
  • Provide daytime phone number

Service to expect:

  • Call back from a Customer Care Service Technician within 48 hours
  • Requests requiring repairs will be handled within 30 days

* Please hold warranty calls until your 6 month check up (except emergencies)

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The thick dry oak was hard as nails as the dull hand saw worked its way slowly through the wood. Sweat poured off the young boy’s face as he struggled to hold the wood and keep the saw moving at the same time. He had found the saw in his father’s workshop, and the wood was just some old scrap from a corner of the garage. But this wasn’t just any old wood, and the rusty saw was no ordinary tool. No sir, these were all part of a plan, part of a vision, and pieces to the picture firmly fixed in eight-year-old Robert’s mind. He wasn’t doing this because he liked sawing wood so much, and he certainly wasn’t doing it for the exercise. You see, Robert was building, creating something, crafting a project, making an idea visible. He was building a nightstand for his mother.


After the sawing came the nailing, once again with primitive resources, nails that were too big, too little, or rusty, and especially nails that wanted to bend in the tough oak. But Robert persisted, and stuck with it. After several days and relentless hours, he finally crowned his creation with a heavy coat of yellow oil based paint out of a rusty can pried open with a screw driver.


When it was finishedfoxcraft_company_roots, it wasn’t pretty by any grownup standards, but it stood reasonably level on four legs, with a flat top and a shelf midway. In Robert’s young mind it was a masterpiece, a product of his own creation. He had brought his vision to reality. He had persevered. He had prevailed against the obstacles. More than anything he had honestly given it his best effort.

It’s been many years now since that primitive creation, but today Foxcraft Homes (and sister companies First General Services and DreamMaker Bath & Kitchen) are still making ideas visible, still crafting, creating, building, and still adding the crowning finishing touches to homes and projects all around the community. Above all, Foxcraft, First General, and DreamMaker are still about the honesty of doing your best, about the belief that your best always includes being honest and truthful, no matter the consequences.

Residential construction companies are often perceived as being just one notch above used car salesmen in truthfulness and dependability. Well here’s one Company that stands tall in the face of that perception. You see, no project is of good quality if all supporting activities are not honest; and if honesty is lacking, then it cannot be considered a best effort.

Our commitment, our mission, our goal, our story, is just that, to finish every project with complete honesty, and to honestly do our best. This brings exceptional customer satisfaction, and a sense of reward for us that goes beyond the dollars. The emotions of accomplishment and pleasure of that first nightstand are still a part of us today.

Won’t you let us build a “nightstand” for you?

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We strive to live our Code of Values by…

Respect

  • Treating others like we would like to be treated.
  • Listening with the intent to understand what is being said, and acknowledging that what is being said is important to the speaker.
  • Responding in a timely fashion.
  • Speaking calmly and respectfully, without profanity or sarcasm.

Integrity

  • Making only agreements we are willing, able and intend to keep.
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • Looking to the system for correction and proposing all possible solutions if something is not working.
  • Operating in a responsible manner, “above the line”.
  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.
  • Never saying anything about anyone that we would not say to him or her.

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty.
  • Making our best effort to understand and appreciate the customer’s needs in every situation.

 

. . . Having fun in the process!